BMC
www.bmc.com

ADE is built in and runs on an environment produced by BMC Software known as the "Remedy Action Request System". Approximately 80% of Fortune 100 companies and over 10,000 sites worldwide trust this secure environment for their business critical applications. BMC Software, Inc., (NYSE: "BMC") was founded in 1980 with recent revenues of more than $1.4 billion. It is a robust and highly scalable platform offering a wealth of features including windows and web clients and support for all enterprise class database, web and operating system platforms.

Pancea Workflow Systems
www.pws-europe.com

Panacea are a BMC Software Solutions Partner also based in the UK. They are the providers of the tool used to visualise processes in an ADE application. Their flagship product is Panacea Workflow Studio which is a unique migration, analysis and maintenance tool for AR System applications.

ITIL
http://www.itil-officialsite.com

ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.