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The ADE Process Engine
Please note that Process Professional
requires the BMC Software’s ARS platform
to function. If your company does not currently run
the Remedy ARS, Process Professional can provide assistance
in purchasing the product. Please contact sales@processprofessional.com
for a free assessment of your Remedy license requirements.
Once purchases are complete, a member
of the Process Professional customer services team will
contact you with decryption codes to download the product.
Support Packages Available
Please note that all support packages available
from Process Professional INCLUDE support
for the ADE applications you build.
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Gold Support
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30 days
free web, email and telephone support including
the applications you build; |
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Free unlimited web and
email support thereafter; |
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Access to the comprehensive
resources available on the Process Professional
Support web site; |
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Free ADE software upgrades. |
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Platinum
Support
|
Free web,
email and telephone support including the
applications you build; |
|
Access to the comprehensive
resources available on the Process Professional
Support web site; |
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Free ADE software upgrades. |
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You may upgrade from Gold to Platinum
support at any time over the phone should you wish to
speak to a live operator for any reason after the 30
days free telephone support.
Support Packages are 12 months in duration.
Customers will be notified one month in advance of support
expiry with the option of renewing at the previous year's
rate. Support upgrades will be calculated pro-rata relative
to your annual support renewal date
ADE Process Engine Gold support includes 30 days
free telephone support |
